Alcohol Sales

By ordering and purchasing products that contain alcohol, you acknowledge that you are of legal drinking age. Alcohol is not for sale to persons under the age of 18. For this reason, positive identification may be requested and we may refuse an order at our discretion.

Gift Vouchers

Yumporium Gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. Yumporium Gift Vouchers cannot be resold to- or exchanged with a third party. Yumporium Gift Vouchers can only be redeemed online through www.yumporium.co.za

Delivery policy

Subject to stock availability with suppliers and receipt of payment, requests will be processed within 7 working days and handed over to a courier company for delivery. Unless otherwise specified, you will be charged for delivery. For very remote areas not serviced by standard couriers The Provider will deliver via Post Office, or to the nearest town to the User that is accessible by Dawn Wing within their normal routes. In these circumstances the Provider will be in contact with the User to arrange an alternative address.

The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Founding Director, info@yumporium.co.za

Returns / Refund Policy

If on receiving your order , you are not happy with the quality of your purchase, let our customer service team know within 14 days and we will gladly collect it at our expense and provide you with a refund provided the item is in its original condition and original packaging.

If you have used a product and found it to be damaged or faulty we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance.

Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.

Payment Options

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Provider’s bank account, the details of which will be provided after checkout.

Credit card acquiring and security

Credit card transactions will be acquired for the Provider via approved payment gateways. Our payment gateways use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.

Customer details separate from card details

Customer details will be stored by the Provider separately from card details.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.